Policies & Terms of Use


Orders are shipped Monday-Friday.  Orders are shipped on the same day.
Due to the nature of the item for sanitary purposes there are no refunds or exchanges.  In the unlikely event you receive a damaged item, we will gladly replace it.
For damaged item(s), please include your order # and return to one of our offices at:

c/o FulfillRite Receiving 
1715 Oak Street Suite 1
Lakewood, NJ 08701

Unit 4 Hermes Court, Hermes Close Heelcatch
Warwick CV34 6NJ

302 35 Bowman Street Pyrmont
NSW 2009

For all other questions or inquires, please contact us at contact@heelcatch.com.


Heelcatch is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Heelcatch website.


Your financial & identity protection is our most important priority. That is why we process all payments through PayPal, which is one of the safest & most secure payment processing systems in the world.


All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by Heelcatch, Vella Australia Pty Ltd.